Refund Policy

Last Updated: September 6th, 2024

Thanks so much for joining my community. Please read this policy carefully. This is the Refund Policy for working with Christine Lang.

Please Note: We are not responsible if you type your email address incorrectly, resulting in you not receiving our registration emails with the Zoom links for you to join the private session, live class, or group event.

(Live) Small Group Sessions

You can only attend the session you purchased,  dates are not interchangeable. You may cancel your session up to 48 hours in advance. Please send us an email requesting a cancellation and refund. Our payment platform takes care of the refund, and we will reply to your email confirming that your refund has been made. Please allow your bank a period of 7 to 10 business days to see the money back in your account. We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving our links to join the class. 

If you experienced a major inconvenience and want to reschedule your session, you need to contact us right away. Christine will consider each request on a case-by-case basis and -if applicable- offer to reschedule your session for a fee. Since each spot in a Small Group Session (SGS) costs $250, simply putting you in another SGS would ask Christine to relinquish $250 whenever someone is absent due to a tech issue or faulty schedule. Since this feels unfair to her, Christine proposes that if someone misses their SGS, they can pay $125 to buy a spot in another SGS for half price. This has Christine take a $125 loss and the participant take a $125 loss.

Live Classes

You may cancel your spot in the class up to 48 hours in advance. Please send us an email requesting a cancelation and refund.

If for some reason you don't receive a link to the class or you miss seeing it in your inbox, please let us know so that we can send you the replay asap.

Recorded Group Sessions: Your Energy Matters

Your satisfaction with our classes is important to us, however, we don't offer refunds for recorded classes. We recommend contacting us if you have any questions before you purchase.

Private Sessions

You may cancel your session up to 48 hours in advance. You’ll need to send us an email requesting cancellation and a refund. Depending on your payment method, allow your bank a period of 7 to 10 business days to see the money back in your account. 

Rescheduling: Christine's schedule is usually at full capacity, so she does not guarantee the ability to reschedule your session within the same month; we will make every effort to get you rescheduled as soon as possible. 

Late Arrival & No-Show to Your Session: If you’re late for your appointment, you will likely lose that part of your session as Christine’s schedule generally cannot accommodate an extended session time. You’ll still be charged in full if you don't show up (and have not sent us a notice of cancellation). In turn, I promise to honor our appointments and be on time. 

Intuitive Energy Healing Workshop, all levels

In order to give us time to refill any cancellations, refunds are available up to 5 days before the class starts. After that time refunds are not available. To request a refund, please send us an email requesting your cancellation and refund. Please allow 7 to 10 business days to see the money back in your account.

Contact Us

If you have any questions about this Refund Policy, you can contact us by email: help@christinelang.org